Terms
Terms and Conditions of Car Rental – City Zen Car
Welcome to City Zen Car! By renting a vehicle from us, you agree to abide by the following Terms and Conditions. Please read them carefully before making a reservation.
1. Rental Agreement
When you rent a vehicle from City Zen Car, you are entering into a contract that includes these Terms and Conditions. You must be at least 10 years of age (or the minimum age required for car rental in Morocco, whichever is higher) and possess a valid driver’s license for at least 1 year. The car rental agreement will be completed at the time of pick-up and will outline your specific rental terms.
2. Reservation and Payment
Reservation: A reservation can be made online, by phone, or in person at one of our locations in Marrakech or Khouribga. All reservations must be confirmed with a valid credit or debit card.
Payment: Full payment or a deposit (as specified) is required at the time of booking or pick-up. Payment can be made by cash, credit card, or debit card. We accept major cards such as Visa, MasterCard, and American Express.
Currency: Payments must be made in Moroccan Dirhams (MAD) or the currency agreed upon at the time of booking.
Additional Charges: Additional charges for insurance, late return, damage, fuel, or other optional services will be calculated and billed at the time of rental.
3. Driver’s Requirements
Age: Renters must be between 21 and 75 years old. Drivers under the age of 25 may be subject to a young driver fee.
Driver’s License: Renters must present a valid national or international driver’s license at the time of rental. An International Driving Permit (IDP) may be required for non-Moroccan residents.
Additional Drivers: Any additional drivers must be declared at the time of rental and must meet the same criteria as the primary driver. Additional drivers will be subject to extra charges.
4. Vehicle Usage
Permitted Use: The rental vehicle must only be used on paved roads in Morocco. The vehicle is not permitted for off-roading, racing, or use outside of Morocco unless previously authorized.
Prohibited Use: The vehicle may not be used for any unlawful activity, under the influence of alcohol or drugs, or by anyone not authorized to drive the car.
Personal Belongings: City Zen Car is not responsible for any loss or damage to personal belongings left in the vehicle during the rental period.
5. Insurance and Liability
Basic Insurance: All rentals include basic insurance for damage to the vehicle (CDW) and liability coverage. This coverage may include a deductible, which is the responsibility of the renter.
Additional Insurance: Additional insurance options are available at the time of booking or at the time of rental (e.g., Super CDW, Theft Protection, and Third-Party Liability). You may choose to upgrade for full coverage.
Damage & Liability: Renters are responsible for any damage, theft, or loss of the vehicle that occurs during the rental period, unless they have opted for full insurance coverage. Any damage must be reported to City Zen Car immediately.
6. Fuel Policy
Fuel: Vehicles are provided with a full tank of fuel. The renter must return the vehicle with a full tank of fuel. If the vehicle is returned with less fuel, a refueling charge will apply at the local fuel rate plus a service fee.
Fuel Charges: If the renter fails to return the vehicle with the agreed-upon fuel level, the cost of refueling will be charged.
7. Vehicle Pickup and Return
Pick-Up: The rental vehicle can be picked up at the designated City Zen Car office in Marrakech, Khouribga, or an agreed-upon location. The vehicle must be picked up during normal business hours, unless a special arrangement is made.
Return: The vehicle must be returned at the agreed time and location. A late return fee will be charged if the vehicle is returned later than the agreed return time. Late charges are calculated hourly or by the day, depending on the duration of the delay.
8. Damage and Theft
Damage: Any damage to the vehicle must be reported immediately to City Zen Car. The renter is liable for the cost of repairs, including any third-party property damage.
Theft: In the event of theft, the renter must file a police report and notify City Zen Car immediately. Renters may be liable for the full value of the vehicle in case of theft, depending on the insurance coverage chosen.
9. Cancellation and Refund Policy
Cancellations: Cancellations can be made up to 48 hours before the scheduled pick-up time for a full refund. Cancellations made within 48 hours of the rental start time may incur a cancellation fee.
No-Show: If the renter does not show up to pick up the vehicle at the agreed time and location, no refund will be provided.
10. Extension of Rental Period
Late Return: If you wish to extend your rental period, you must notify City Zen Car at least 24 hours before the scheduled return. Extensions are subject to availability and may result in additional charges.
11. Privacy Policy
City Zen Car respects your privacy. All personal information provided during the booking process will be used in accordance with our Privacy Policy, which complies with applicable data protection laws.
12. Indemnity and Limitation of Liability
City Zen Car will not be held liable for any indirect, incidental, or consequential damages resulting from the use of our vehicles. Renters agree to indemnify and hold City Zen Car harmless from any claims, losses, or damages arising out of the rental, including damage to third-party property or injuries to persons caused by the renter’s actions.
13. Governing Law
These Terms and Conditions are governed by the laws of the Kingdom of Morocco. Any disputes arising from these terms will be subject to the jurisdiction of Moroccan courts.
14. Amendments
City Zen Car reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting.
Contact Information:
City Zen Car
Phone: +212668701847
Email: Contact@cityzeencar.com
Website: https://cityzeencar.com/